Return and Exchanges Policy
(Last updated: March 2022)
The following terms are applicable for any products that you purchased with us.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 24 Hours.
- The product is damaged, stained, defective or incomplete.
- The product/s must be unused, in the original packaging with labels and protective stickers attached.
- The product received does not match the color you ordered.
The following Goods cannot be returned:
- Sale items cannot be exchanged/replaced.
- We will not consider the replacement if the customer sends it without notifying Hukum Kare e-Store by calling and by sending an e-mail to us.
- If the Goods are not in the original packaging
- Shipping and handling costs are non-refundable.
- This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way.
- You will need to inform us within 24 hours starting from when you received the order by hand, by calling the Customer Service Department or Emailing us for the replacement to be processed. If approved, you may ship your item to the Hukum Kare outlet for a refund.
When will my return be processed?
- We aim to process all returns within 3-7 working days of receipt.
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the ‘Return and Exchange Policy will apply. Hukum Kare may cancel orders for any reason. Common reasons may include:
- Item is out of stock
- Pricing errors
- Credit card payment is declined by the issuing financial institution
- If the shopper will not answer our (CSR) calls/emails for order verification
If you have any questions about our Returns and Refunds Policy, contact us:
- By email: [email protected]
- By visiting this page on our website: Contact
- By phone number: +92 3488602035